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“Approximately 80% of our call center costs are caused by end users who want to inquire into the status of their order.”
[a Reseller]

Requirement:

The end user always wants to be informed about the status of his order.

AgoraGate:

Customer will receive upon completion of an order an order number
By using the order number, customers can track the status of their order at any time on the Internet.
The order tracking is a Web plug-in. -> Resellers can easily integrate it into their online presence.

  
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